— Legal · Terms

Terms & Conditions

The terms that apply when you book or enrol with us.

These terms apply to every course you book with The Hair and Beauty College Limited (“HBC”, “we”, “us”). By enrolling — whether through `/enrol`, by email, by phone, or in person — you confirm you’ve read and accept what’s set out below.

If anything’s unclear, get in touch on 01925 747371 or enrol@thehairandbeautycollege.co.uk and we’ll talk it through before you commit.

Last updated: 2026-05-04 (v1 — awaiting Paula sign-off + solicitor review)

1. Bookings and payment

Funded courses (VTCT diplomas via Advanced Learner Loan)

The form at `/enrol` collects your interest. Your place is provisional until:

You complete your loan application at gov.uk/advanced-learner-loan; and
Student Loans Company approves the loan; and
We’ve received written confirmation of approval and your start date.

You don’t pay HBC anything upfront. Fees go directly from SLC to HBC once your loan is approved. We can’t apply for the loan on your behalf — and we wouldn’t want to.

Paid courses (CPD and non-funded Awards)

To secure your place we’ll send you a payment link after we’ve confirmed availability (usually within a few hours during opening times). Your seat is locked once payment lands. Until then, dates may shift if a course fills up.

You can pay by:

Card (including Apple Pay and Google Pay)
PayPal (including PayPal Pay in 3 where eligible)
Bank transfer (UK open banking)
Clearpay (four interest-free instalments)
Payl8r monthly plans (separate finance provider — see Funding / Payl8r)

Other payment methods are not accepted.

Deposits (paid courses only)

A non-refundable 25% deposit is required at enrolment to secure your place. The remaining balance is due at least 28 days before your course start date.

If you’re paying by Payl8r or Clearpay, the deposit and balance are handled within the finance agreement at checkout — you don’t pay us a separate deposit on top.

Statutory cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 calendar days from the date of enrolment to cancel and receive a full refund of any payment made (including the deposit) — provided the course has not yet started. To cancel within the 14 days, email enrol@thehairandbeautycollege.co.uk with your enrolment reference.

If you start the course inside the 14-day window, you waive the right to a full refund for the portion of the course already delivered. We’ll refund the unused portion on a pro-rata basis at our discretion.

2. Cancellations and refunds

After the 14-day cooling-off period

Once 14 days have passed since enrolment, deposits are non-refundable. Course balance refunds are at our discretion and depend on how much notice you give:

Notice given before course start	What you get back
More than 28 days	Full balance refunded; deposit retained
14–28 days	50% balance refunded; deposit retained
Fewer than 14 days	No refund — full balance retained
Once the course has started	No refund — at our discretion in cases of serious illness or bereavement (see Sickness below)

If we cancel a course

We very rarely cancel, but if we have to (under-recruitment, tutor unavailability, force majeure) we’ll:

Tell you as soon as we know
Offer you a place on the next available date at no extra cost
If you don’t want to wait, give you a full refund within 14 working days of the cancellation notice

We don’t reimburse travel, accommodation, or childcare costs incurred for a cancelled session — please factor that into your travel arrangements.

3. Transferring your course

You can transfer your enrolment to a different course or a later start date once, subject to availability, for a transfer fee of £50 plus any difference if the new course costs more.

Conditions:

You must request the transfer at least 14 days before your original start date (28 days if you’re funded through the Advanced Learner Loan, because Student Loans Company needs that long to update your record)
You must specify the new course/date at the time of transfer — leaving it open results in automatic cancellation under section 2 above
A second transfer is at our discretion and may be refused

Transfers are not available on package or multi-course bookings (see section 7).

4. Course dates, venue, and content

We reserve the right to change course dates, the venue, the named tutor, or course content where reasonably necessary — for example because a tutor is unwell, a room is unavailable, or syllabus updates are issued by the awarding body. We’ll give you as much notice as we can and offer you the closest equivalent option.

If a change means you can no longer attend, we’ll refund any payment made for the affected session.

We don’t reimburse travel costs caused by such changes, weather disruption, transport strikes, or any event outside our control.

5. Sickness, absences, and health

Attendance expectation

Practical training is hands-on and full attendance is required. Missed sessions affect your portfolio, your progression to assessment, and your awarding-body sign-off.

If you’re ill

Tell us as early as you can on 01925 747371 or by email. If you’re absent for two or more consecutive sessions, we may ask for a doctor’s note or fit note before scheduling catch-up sessions.

Catch-up sessions are free — we don’t charge you to make up missed practical time. We’ll book them around tutor availability and your schedule.

Health disclosure at enrolment

We ask you to disclose any medical conditions, allergies, medications, or learning differences at enrolment so we can support you safely. This information is held confidentially per our Privacy Statement and shared only with your tutor on a need-to-know basis. Some treatments aren’t suitable for some conditions — your tutor will brief you before each practical.

Pregnancy and breastfeeding

Some treatments (particularly chemicals, electrolysis, microneedling, certain massages) aren’t suitable during pregnancy or breastfeeding. Tell us as soon as you know — we’ll adapt your training plan or pause your enrolment without penalty.

6. Accessibility

The Hair and Beauty College operates from a single ground-floor location at 78 Bridge Street, Warrington. There are no stairs to access the salon floor, treatment rooms, or office — entry is level from Bridge Street.

If you have a specific access requirement (mobility, hearing, vision, neurodiversity, or anything else), tell us at enrolment and we’ll work out adjustments together. Get in touch on 01925 747371 or enrol@thehairandbeautycollege.co.uk.

We’re committed to making training accessible. If we can’t meet a specific requirement (e.g. a tool that physically can’t be adapted), we’ll tell you straight rather than enrol you and hope for the best.

7. Multi-course and package bookings

If you book two or more courses together, the following apply on top of the standard terms:

The deposit is due at the time of booking for all courses in the package
Date changes are not available on package bookings — pick your dates carefully
Course transfers are not available on package bookings
Cancellation of one course in the package is treated as cancellation of the package as a whole, refunded under section 2

Per the locked HBC pricing rule, we don’t run discounts at launch — package bookings give you scheduling certainty, not a price reduction.

8. Course materials and intellectual property

Course notes, slide decks, video content, workbooks, observation records, and any digital learning resource produced by HBC remain HBC’s intellectual property. You’re free to use them for your personal study and ongoing professional reference; you can’t reproduce them for resale, training others outside HBC, or any commercial use without written permission.

Course notes and recordings are provided in good faith as a study aid — they don’t replace tutor-led practical teaching and aren’t intended as a complete reference for clinical decision-making in your own practice.

Awarding-body materials (VTCT, Focus Awards, The CPD Group) remain the property of those bodies and are subject to their own terms.

9. Models and live practice

Several of our courses require you to practise on live models (real people, not mannequins or training heads) to meet awarding-body requirements.

For funded VTCT diploma students, we maintain a Model Group — a list of volunteers who’ve signed up to receive treatments at student-model rates. Your tutor will help match you to models from the list.

For CPD short courses, live models are not part of the course (per HBC policy — CPD is theory and demonstration-led). If a CPD course requires you to bring a model — see your specific course page — we’ll tell you when you enrol.

You’re responsible for your own model’s reliability. If your model doesn’t show up to an assessment, you may be charged a missed-assessment fee under section 10.

Models you bring yourself must:

Be 18 or over (16+ with parent or guardian present, by arrangement)
Sign a consent form before any treatment, including disclosure of any contraindications
Be patch-tested at least 48 hours before for any tinting, lash glue, or chemical service

10. Assessments, observations, and re-sits

Assessment dates are scheduled with your tutor and confirmed in writing. 48 hours’ notice is required for cancellation — anything later is treated as a missed assessment.

Item	Fee
Missed assessment session (less than 48hr notice or no-show)	£75
Re-sit of a failed practical or written assessment	£50

We don’t charge for additional observation sessions, portfolio re-marks, or action-planning catch-ups — those are part of your enrolment.

The two fees above cover tutor time and awarding-body re-submission costs; they’re not punitive. Where a missed assessment is the result of a verified illness or emergency, the fee is waived at our discretion.

11. How coursework works

Your qualification is built from coursework — written assessments, observation records, portfolio submissions — that you produce throughout the course, not at the end.

You’re handing work in continuously

Every unit you cover comes with one or more pieces of coursework. As you finish each piece, hand it in. Don’t stockpile — that’s how learners get overwhelmed three weeks before the awarding-body deadline.

Two-week submission window

Coursework should be handed in within 2 weeks of the session it relates to. That keeps the marking flow steady, and it keeps the material fresh in your head while you write it up.

The mark / redo / re-mark cycle

Once you’ve handed work in:

Your tutor marks it within a reasonable turnaround
If it’s not at the awarding-body standard, you’ll get specific feedback and redo the piece
You re-submit, your tutor re-marks
Repeat until it meets the criteria

This back-and-forth is normal and expected — most learners redo at least some pieces. Redoing isn’t failing, it’s how training works. There’s no charge for re-marks or redo cycles (see section 10).

Course completion

Your course is “complete” when:

All coursework has been handed in
All pieces are signed off as meeting the standard
Submission has gone to the awarding body for certification

That usually aligns with your final scheduled teaching session, but the exact date depends on how quickly you submit and how many redo cycles each piece needs.

If life genuinely gets in the way

(Serious illness, bereavement, redundancy, family crisis.) Talk to us. We can extend submission windows or pause your enrolment. We’ve done it before and we’ll do it again where the case is real.

Past your last scheduled session with outstanding work

If you have unfinished coursework after your final scheduled teaching session, we’ll set a personalised completion plan with you. The risks of letting it drift:

Awarding-body registration may need re-submitting (carrying a re-registration fee from VTCT / Focus Awards / The CPD Group, payable by you)
If too long elapses, awarding bodies may withdraw your registration entirely

We don’t want either of those to happen. Stay in regular contact and we’ll find a route through.

12. Certificates

Once you’ve passed your assessments and the awarding body has issued your certificate, you can:

Collect it from HBC (free — we’ll text or email when it arrives)
Have it posted second-class (free)
Have it posted by Royal Mail Special Delivery (£8 — recommended for international addresses or if proof of receipt matters)

Certificates are issued by the awarding body, not HBC. Lost or damaged certificates are replaced by the awarding body directly (VTCT / Focus Awards / The CPD Group) — fees and timescales vary by body. We can help you start the process, but we can’t issue duplicates ourselves.

13. Student conduct

While you’re training with HBC, we expect you to:

Turn up on time and ready to work (uniform clean, hair tied back, no nail polish on the days the awarding body’s standards require natural nails, no false lashes during eye-area training, no injectables in your face during facial training)
Treat tutors, fellow students, models, and clients with respect — bullying, harassment, discrimination, or aggressive behaviour will result in a formal warning and, if it continues, removal from the course without refund
Follow college health and safety procedures at all times — these protect you, your fellow students, and your models
Keep awarding-body and HBC course materials confidential — don’t share them outside the course
Conduct yourself professionally on social media and in public in any way that identifies you as a HBC student

If you breach these standards, you’ll be given:

A verbal warning from your tutor
A written warning from the College
Removal from the course if behaviour continues — without refund

You have the right to appeal any formal sanction under our Policies & Procedures. For full safeguarding, equality, anti-bullying and complaints procedures, see that page.

14. Liability and limitations

We carry professional indemnity, public liability, and treatment liability insurance appropriate to a beauty/aesthetics training environment. Models and clients on the salon floor are covered while a treatment is being delivered by a student under tutor supervision.

Our liability is limited as follows:

No exclusion for death or personal injury caused by our negligence
No exclusion for fraud or fraudulent misrepresentation
No exclusion for any liability that can’t be limited by law
Otherwise, our total liability to you for any claim arising out of your enrolment is limited to the course fee paid by you for the course in question

We don’t accept liability for:

Loss of earnings while you’re on the course or post-graduation
Failure of your model to show up to an assessment (see section 9)
Loss or damage to personal property brought onto the premises (lockers and signage are provided as a courtesy, not a guarantee)

Funded course tuition is a contract between you, HBC, and Student Loans Company. Disputes about loan terms, eligibility, or repayment are between you and SLC and fall outside this T&C.

15. Privacy and data

How we handle your personal data — what we collect, why, who it’s shared with, and how long we keep it — is set out in our Privacy Statement.

Cookies on this website are managed under our Cookie Policy.

16. Complaints

Tell us as soon as something doesn’t sit right — most issues are resolved with a conversation. If a quick chat doesn’t fix it, we have a formal Appeals and Complaints Procedure at Policies & Procedures. The process gives you up to 20 working days for HBC to investigate and respond, with onward escalation routes to the relevant awarding body.

17. Changes to these terms

We may update these terms from time to time (awarding-body changes, regulatory changes, scheduling reality). The current version always lives at this URL with the Last updated date at the top. Material changes are notified to existing students by email; non-material changes go live without separate notification.

Your continued enrolment after notification of a change constitutes acceptance.

18. Governing law and jurisdiction

These terms are governed by English law. Disputes that can’t be resolved through our complaints procedure will be heard in the courts of England and Wales.

Who we are

The Hair and Beauty College Limited (trading as The Hair and Beauty College)

Registered office: 78 Bridge Street, Warrington WA1 2RF
Company number: 16387627
VAT registration: 505236617
ICO data-protection registration: C1756707
UK Register of Learning Providers: 10099525
VTCT Approved Centre: 4841/000
Awarding bodies we deliver for: VTCT, Focus Awards, The CPD Group
General enquiries: enrol@thehairandbeautycollege.co.uk
Enrolments: enrol@thehairandbeautycollege.co.uk
Phone: 01925 747371 (Mon–Fri 9:30am–9:30pm, Sat 9:30am–4:30pm, Sun closed)

The Hair and Beauty College · 78 Bridge Street, Warrington WA1 2RF · 01925 747371 · enrol@thehairandbeautycollege.co.uk